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Jira Cloud Management:

This project is about Managed Jira Cloud.

Use Case: Organization had a contract with Atlassian which allowed the company to leverage Jira Cloud for Project Management. I managed the system and performed the following.

  • Added / Removed users
  • Created Jira Projects
    • Added custom fields
    • Added custom workflows
  • Create Jira Service Desk Projects
    • Added custom fields
    • Added custom workflows
    • Created custom forms for multiple teams
    • Automated adding data to fields
    • Created bulk upload process for multiple tickets
  • Integrate Atlassian Access for Identity and Access management
    • Setup Single Sign-On connection
    • Setup SCIM connection for user lifecycle management
  • Create Confluence Spaces
    • Added / Removed users

Lessons Learned:

  • Jira is very powerful, but if not careful it is easy to make a mistake that is difficult to fix
  • Groups do not always play nice with automations